CLAIM FORM DOWNLOAD
All products sold by BNGroup Ltd. are brand new, unpacked and with written warranty cards.
Acceptance of goods means acceptance of supplier's warranty conditions.
Warranty comes into effect from the moment of sale.
Claims are made after the goods are sent back to us with a completed warranty card.
Please, note that we are not able to accept claims by descriptions on the phone or without the product being disassembled and returned to us!
If after the tests that are applied on a returned product it is proved that this same product is defective we can repair the product in short time or replace it or return the money back to the customer if none of the previous actions are applicable.
When a customer makes a claim he must also send a copy of purchase document to us to prove his pretense and it's amount.
When purchase has been made through our dealer or customer, then claims should be made to the above.
If made to BNGroup Ltd. directly we can only be responsible up to the amount paid to us by our customer.
This warranty does not cover or apply to:
- · damage to the product due to misuse, mishandling and abuse;
- · products are not used in accordance with manufacturer's instructions or recommendations;
- · normal usage and wear of the product;
- · damage that occurred during shipping;
- · product not assembled correctly.
In order to become valid, a copy of the warranty card should be completed and sent back to us by e-mail to: email@example.com not later than 72 hours from assembly and not later than 7 days from the date of purchase.
BNGroup Ltd.delivers to every single point in Bulgaria.
Presently we ship our goods within the country by D and D and Speedy.
Orders placed before 17,30 are shipped the same day and reach our customers the next business day.
In Sofia we ship on our account for the next business day as the price is 4 BGN.
This is valid for orders with weight up to 8 kgs and it is not valid for heater cores.
Heaters cores are delivered for 4 BGN for the next business day and for 8 BGN for the same business day.
If customer wishes delivery could be made at fixed time which will add 2, 40 BGN additional value to the cost of the order.
The earliest fix our is 10,30 a.m.
In normal conditions we can guarantee to our customers in Sofia delivery 90 minutes after order was placed.
This will be changed around national holidays or points in Sofia that are very distant from our warehouse.
In these cases we warn our customers in advance that delivery could be delayed.
We can offer express deliveries /up to 3 hours from placing the order/ till 16,30 at the same business day.
In all other cities except for Sofia we divide the courier cost with our customers for value of orders below 200 BGN and we pay 100 % of delivery costs for orders with value more than 200 BGN.
This is valid for orders with weight up to 20 kgs.
We insure all the orders that we send by courier.
Tax is paid 100 % by BNGroup Ltd.
All goods are carefully inspected in front of a courier before being sent to our customers.
If there is some damage of the parcel or the product inside customers should state it in front of the courier and sign a written pretense from which we need to have a copy sent by e-mail.
We also send international parcels.
The price for delivery depends on the country, the preferred courier or method of delivery.
We also look for the most efficient and cheap way to deliver our products internationally.
Please, do not hesitate to ask us about the price of a product and the cost of delivery to your country!
BN PRODUCTS is a trade mark of BNGroup Ltd., also well recognized as BNR Cooling Systems and parts.
BNGroup Ltd. is a sole proprietor and authorized user of the BNR brand and logo.
All products marked with the BNR logo and brand could only be owned, advertised and sold under the control and with the permission of BNGroup Ltd.
In any legal procedures and disputes concerning the brand BNGroup Ltd. would be protected by the legislation effective in the Republic of Bulgaria and the European Union.